On Call Support Technician 2
Summary
| Title: | On Call Support Technician 2 |
|---|---|
| ID: | 1445 |
| Location: | Honolulu, Hawaii |
Description
**This position is active and funded**
JOB SUMMARY: CRC has an immediate need for a fully cleared On Call Support Technician to support our customer in Honolulu, Hawaii.
GENERAL DUTIES:
- The Hardware Technician provides Tier 2 and 3 on-site and remote supports for computer workstations, servers, printers, peripherals, and teleconferencing equipment.
- Conducts sites surveys; assesses and documents current site configuration and user requirements.
- Analyzes existing requirements and prepares specifications for hardware acquisitions.
- Prepares engineering plans and site installation Technical Design Packages.
- Develops hardware installation schedules.
- Prepares drawings documenting configuration changes at each site.
- Prepares site installation and test reports.
- Configures computers, communications devices and peripheral equipment.
- Trains site personnel in proper use of hardware. Builds specialized interconnecting cables
PRIMARY RESPONSIBILITIES:
- Troubleshoots, repairs, and tests computer workstations, servers, printers, peripherals, and teleconferencing equipment.
- Installs and configures computer workstations, servers, printers, peripherals, and teleconferencing equipment and associated cabling.
- Conducts sites surveys; assesses and documents current site configuration and user requirements.
- Maintain government and/or vendor-manufactured fiber optic modems, multiplexer, fiber optic/Ethernet cables & telephone systems
- Updates technical drawings using AutoCAD software as needed
- Top Secret security clearance with SCI access and FS polygraph granted by NSA required
- High school/GED and a minimum of seven (7) years of experience, Associate’s degree and five (5) years of experience or Bachelor's Degree and three (3) years of experience.
- Experience providing technical support to users of company's personal computers
- Experience pulling cables and installing PC's
- Should have 2 or more of the following - Cable, VTC, Cable, LAN/WAN, Land Mobile Radio, Connectivity, Security, End User Devices, Enterprise Management, Shift, 24/7 Support
Clear Resolution Consulting, LLC provides Intelligence Analysis, Business Management, Cyber Operations, Special Operations and Information Technology Consulting Services to the Department of Defense (DoD), Intelligence Community (IC) and other Federal Agencies.
This is a full-time position with employee and family medical, dental, and vision plans, life and AD&D insurance, generous holidays and personal leave, 401(K) with company matching, short-term/long-term disability insurance, and tuition assistance.
Clear Resolution Consulting, LLC is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, any other non-merit factor, or any other characteristic protected by law.
This opening is closed and is no longer accepting applications
